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Hotel Booking Terms & Conditions 1. Reservation A reservation is confirmed only after the required booking information has been submitted successfully. The guest will receive a booking reference/confirmation after the reservation is created. The hotel reserves the right to contact the guest to verify booking information. 2. Check-in Guests must provide valid identification at check-in as required by the hotel. The guest's registration information must be accurate and complete. Check-in is available from the hotel's stated check-in time. The hotel may require the outstanding balance or applicable deposit to be paid before check-in. Room assignment is subject to availability and hotel operational conditions. 3. Check-out Guests must check out by the stated check-out time. Additional charges incurred during the stay must be settled before departure. Late checkout may be subject to availability and additional charges. 4. Room Assignment Guests book a room type, not necessarily a specific physical room. The hotel assigns an available room within the selected room type. The hotel may change the assigned room when necessary for operational or maintenance reasons while maintaining the appropriate room category where possible. 5. Payment Accepted payment methods are displayed during booking or at reception. Online payments are subject to the payment provider's confirmation. A booking that has not been paid for may remain subject to the hotel's reservation-hold policy. All additional charges incurred during the stay will be added to the guest's folio. 6. Reservation Hold / Unpaid Booking An unpaid reservation is held according to the hotel's configured reservation policy. If the guest does not arrive within the configured grace period after the scheduled check-in time, the hotel may release the reservation. The hotel can configure the grace period from the administration settings. 7. Cancellation Cancellation policies may differ depending on the room type, booking rate, promotion, or payment status. Any applicable cancellation fee will be displayed before the guest confirms the booking. Refunds, where applicable, will be processed according to the hotel's refund policy and payment provider requirements. 8. No-Show If a guest does not arrive within the hotel's configured no-show period, the reservation may be marked as a no-show. Any applicable charges will depend on the booking's cancellation/no-show policy. 9. Guest Information Guests are responsible for providing accurate information. The hotel may request additional information or identification during check-in. Guest information is handled according to the hotel's privacy policy and applicable laws. 10. Additional Services Charges for services such as restaurant, room service, laundry, airport pickup, and other hotel services may be added to the guest's folio and must be settled according to the hotel's payment policy. 11. Hotel Rules Guests must comply with the hotel's rules concerning noise, smoking, visitors, pets where applicable, property damage, safety, prohibited activities, and use of hotel facilities. The hotel may charge guests for damage caused to hotel property where applicable. 12. Children and Occupancy Maximum occupancy depends on the selected room type. Children/adult occupancy rules and applicable charges will be displayed during booking. Guests must provide accurate information about the number of adults and children staying. 13. Changes to Reservations Guests may request changes to check-in date, check-out date, number of guests, room type, and other booking details. Changes are subject to availability and the hotel's applicable policies. 14. Hotel's Right to Refuse or Cancel The hotel reserves the right to refuse or cancel a reservation where there is a legitimate reason, including fraudulent information, payment problems, security concerns, or violation of hotel policies, subject to applicable law. 15. Agreement By completing an online booking, the guest confirms that they have read and agree to the Hotel Booking Terms & Conditions and Privacy Policy.