Privacy Policy

1. Information We Collect

We collect information needed to provide hotel services, including your name, email, phone number, booking details, payment status, stay preferences, room-service orders, support messages, and operational records connected to your stay.

2. How We Use Information

Your information is used to manage reservations, verify payments, check guests in and out, process room-service and departmental charges, respond to support requests, improve guest experience, maintain security, and comply with legal or accounting obligations.

3. Payment and Financial Data

Online payment processing is handled by approved payment providers. Eclipse Hotel records transaction references, payment status, amounts, and receipts for audit and guest service purposes. Do not share card PINs, passwords, or sensitive banking credentials with staff.

4. Guest Communication

We may contact you by email, phone, WhatsApp, or in-app notifications about bookings, payment reminders, check-in, room service, support requests, hotel updates, and service recovery.

5. Security and Monitoring

For security and fraud prevention, we may record login activity, IP address, device information, website visits, and operational actions performed inside the system. Staff access is role-based and monitored.

6. Data Sharing

We do not sell guest data. We only share information with service providers where necessary for payment processing, email delivery, system hosting, legal compliance, or guest service delivery.

7. Data Retention

We retain booking, invoice, payment, and operational records as required for business, tax, audit, legal, security, and service purposes.

8. Your Rights

You may request correction of inaccurate personal information or ask questions about your data by contacting Eclipse Hotel through our contact page.

9. Contact

For privacy questions, contact us at our Contact page.